Salon and Spa Policies

Salon and Spa Policies

The following policies are in place to ensure that our guests and team members have a safe and pleasant experience at Tesoro Salon and Spa. Our focus is on you, and we strive to provide the best experience possible. Should you have any questions or suggestions, please notify one of our service professionals and we will do our very best to accommodate your request.

Late policy
In order to serve you better, we ask that you arrive 10-15 minutes before your scheduled appointment. Sometimes paperwork needs to be filled out prior to a service being performed. Arriving late will shorten the time of your service, which may reduce effectiveness and enjoyment for you. We also must be available to take the next guest on time. We take great pride in providing our services to you, please do not make us rush through them.
Cancellation policy
As a courtesy to our professionals, a 24 hour cancellation notice for appointments is suggested so that we may try to accomodate another guest at that time. Any party of 4 or more must have a credit card on file to reserve their appointment. We require a weeks cancellation notice for parties of 4 or more. No shows or cancellations made less than a week prior to the appointment will result in a full charge to the credit card on file for the services scheduled.
Payment
We accept most major credit cards, debit cards and cash. We do not accept personal checks. Prices are subject to change at any time.
Gratuities
We are frequently asked about gratuities. Our service professionals graciously accept gratuities and they are not included in our service prices. You are able to add gratuities to credit and debit cards upon checkout.
Return policy
We guarantee every product that we sell. Should you not be satisfied with any product you purchase, you may bring it back with your receipt within 7 days for a full refund or exchange.
Spa etiquette
Our spa is a nourturing and relaxing environment. We respectfully request that all cell phones be silenced before entering the spa area. Also, please maintain a quiet level of conversation. Should you be expecting an important phone call that cannot wait, please notify your technician or front desk and we will assist you in any way that we can.
Gift cards
Gift cards are available for purchase in any denomination, up to $500. Gift cards have no expiration date and can be used towards product or service.

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